When Can I Return My OYUKIO Jewelry?
At OYUKIO, we’re committed to ensuring you love your jewelry, offering a seamless and confident shopping experience. For precious metal jewelry purchased through OYUKIO.com, we provide a 15-day trial period from the date of delivery. This allows you to inspect and try on your piece to confirm it meets your expectations. Eligible items may be returned within this period, provided they are unworn, undamaged, and in their original condition, unless otherwise specified. As all precious metal jewelry is custom-made—crafted to your unique specifications with extensive customization options like metal type, gemstones, and design details—these bespoke pieces are non-returnable unless defective.

For other merchandise, we offer a 30-day trial period from delivery, allowing you to evaluate your purchase under the same conditions. Our Demo Fitting Models, which are non-returnable plastic prototypes designed for fitting trials, help you preview the fit and style of your chosen ring at home as part of our innovative try-before-you-buy experience. These samples are not eligible for return due to their personalized, trial-specific purpose, but the total value of up to three Demo Fitting Models is credited toward your final purchase of the exquisite precious metal version.

For full details, please review our Terms and Conditions.

Why This Policy?
OYUKIO redefines online jewelry shopping by blending cutting-edge digital precision with the artistry of the Netherlands’ finest goldsmiths. Every precious metal piece is crafted on demand, tailored to your vision with responsibly sourced materials, ensuring exceptional quality and sustainability by minimizing waste. Our 15-day trial period for precious metal jewelry and 30-day period for merchandise give you ample time to appreciate the craftsmanship. The try-before-you-buy Demo Fitting Models let you experience your design with confidence, and the credit toward your final purchase ensures a seamless journey to owning jewelry that’s uniquely yours. By focusing on ethical, made-to-order production, we create meaningful pieces that reflect both your style and our commitment to a better planet.

How Can I Address a Complaint About OYUKIO’s Products or Services?
At OYUKIO, we strive to deliver exceptional jewelry and service, blending cutting-edge craftsmanship with timeless artistry. If you have any concerns about our products or services, we’re here to help. Please reach out to us directly at:

• Email: info@oyukio.com
• Phone: +31 6 212 82 662 (via Whatsapp)

Our team is dedicated to resolving your issue promptly and finding a solution together that ensures your satisfaction.

What If We Can’t Resolve Your Complaint Directly?
If you prefer to pursue an alternative resolution, you can submit your complaint to the Dutch Foundation for Consumer Complaints Boards (SGC), an independent institution for resolving consumer and business disputes. You may also use the European Online Dispute Resolution platform at ec.europa.eu/consumers/odr/. The SGC process involves three clear steps:

Step 1: Submission and Response
The SGC will notify us of your complaint, allowing OYUKIO to provide a detailed response. You’ll receive a copy of our submission and be kept informed throughout the process.

Step 2: Expert Assessment
If needed, the SGC may appoint an expert to evaluate your complaint. This expert will prepare a report and, in some cases, may facilitate a settlement between both parties.

Step 3: Decision and Resolution
Once the process concludes, the SGC will communicate the final decision to both you and OYUKIO via email. This decision is binding, and no appeal is possible.

We’re committed to ensuring your experience with OYUKIO reflects our dedication to quality, sustainability, and your unique vision. Contact us first, and let’s work together to address any concerns.

How Can I Keep My OYUKIO Jewelry in Pristine Condition?
At OYUKIO, we believe your jewelry is more than an accessory—it’s a timeless expression of your unique story, crafted with precision and care. To preserve its brilliance and ensure it shines as brightly as the day you received it, we offer a specialized maintenance service designed to honor the artistry of your bespoke piece.

Why Maintain Your OYUKIO Jewelry?
Daily wear can expose jewelry, especially pieces adorned with gemstones, to natural wear, minor scratches, or buildup from elements like dust, lotions, or environmental particles. Regular care ensures your jewelry retains its radiant sparkle and structural integrity. We recommend our maintenance service every 18–24 months to keep your OYUKIO creation looking extraordinary.

What Does Our Maintenance Service Include?
Our skilled artisans, blending cutting-edge technology with traditional Dutch craftsmanship, provide meticulous care for your jewelry:

• Thorough Cleaning: We gently remove dirt and residue to restore your piece’s natural luster.
• Expert Polishing: Each piece is polished to revive its brilliance, ensuring every detail shines.
• Gemstone Inspection: Our goldsmiths carefully examine settings to confirm all gemstones are secure and flawless.

Maintenance Service Costs
To deliver the exceptional care your bespoke jewelry deserves, our maintenance service is priced as follows:

• Platinum, Yellow Gold, or Rose Gold Jewelry: €65 (plus shipping)
• White Gold Jewelry: €85 (includes rhodium plating to enhance shine, plus shipping)

What If Additional Repairs Are Needed?
If our artisans identify any issues beyond standard maintenance, such as damage or loose settings, our dedicated customer care team will contact you promptly. We’ll discuss tailored repair options and associated costs, proceeding only with your approval to ensure complete transparency.

Can Non-OYUKIO Jewelry Be Serviced?
Our maintenance service is exclusively for jewelry crafted by OYUKIO, as we can only guarantee the quality and craftsmanship of our own creations. If your OYUKIO jewelry has been altered or repaired by another jeweler, please note that this may void our guarantee. However, we’re happy to assess the piece and provide repair options, though these will fall outside our standard guarantee terms.

Why Choose OYUKIO’s Maintenance Service?
Every OYUKIO piece is custom-crafted in the Netherlands using responsibly sourced materials, reflecting our commitment to sustainability and ethical artistry. Our made-to-order approach minimizes waste, and our maintenance service ensures your jewelry remains a lasting testament to your style and our craftsmanship. By entrusting us with your piece, you’re preserving both its beauty and the planet-conscious values behind it.

How to Schedule Maintenance?
Ready to keep your OYUKIO jewelry shining? Contact our customer care team at info@oyukio.com or +31 6 212 82 662 to register for maintenance. We’ll provide instructions for securely sending your jewelry to us or, if you prefer, arrange an appointment to visit our showroom in Rhoon, Netherlands. Let us help your jewelry continue to tell your story with brilliance.

What Is OYUKIO’s Lifetime Guarantee?
At OYUKIO, we craft each piece of jewelry to be a timeless treasure, designed to shine for generations. That’s why we proudly offer a lifetime guarantee on all our jewelry, ensuring your bespoke creation remains as exceptional as the day it was crafted. This guarantee reflects our unwavering confidence in the artistry of our Dutch goldsmiths and our commitment to delivering heirloom-quality pieces you can cherish forever.

Why Do We Offer a Lifetime Guarantee?
Every OYUKIO piece is custom-made to your specifications, blending cutting-edge digital precision with centuries-old craftsmanship. We use responsibly sourced materials to create jewelry that’s not only beautiful but also sustainable. Our lifetime guarantee ensures your piece withstands the test of time, allowing you to wear and pass down your creation with confidence, knowing it’s backed by our dedication to excellence.

What Does the Lifetime Guarantee Cover?
Our lifetime guarantee covers manufacturing defects and damage due to improper handling during shipping. If a gemstone becomes loose due to a fault in the original setting, our expert artisans will assess the issue to determine if it falls under the guarantee. To maintain your jewelry’s brilliance, we recommend professional maintenance every 18–24 months (see our Jewelry Maintenance FAQ for details). During these sessions, we clean, polish, and inspect gemstone settings to prevent wear-related issues.

What Is Not Covered?
The lifetime guarantee applies to jewelry used under normal conditions with proper care. The following are excluded:

• Damage from misuse, such as wearing jewelry during heavy physical activity.
• Scratches, dents, discoloration, or other wear from daily use.
• Repairs or alterations performed by anyone other than OYUKIO’s artisans, which may void the guarantee.
• Gemstone loss due to wear-related damage (e.g., bent prongs), though we can repair such issues for a reasonable fee upon request.

If our artisans identify issues outside the guarantee’s scope, our customer care team will contact you to discuss repair options and costs, proceeding only with your approval.

Can My Jewelry Be Resized?
We understand that a perfect fit is essential. Within the 60-day trial period after delivery, we offer resizing at special rates:

• Yellow or Rose Gold Rings: €45 for up to one size adjustment.
• White Gold Rings: €65 (includes rhodium plating).
• Platinum Rings: Contact us at info@oyukio.com or +31 6 212 82 662 (via Whatsapp) for a custom quote.

What If I Notice a Defect?
Despite the meticulous care our artisans take, rare issues may occur. If you notice a defect in your jewelry, please contact us within 48 hours of delivery at info@oyukio.com or +31 6 212 82 662 (via Whatsapp). Our team will guide you through the process to assess and resolve the issue promptly, ensuring your piece meets our exacting standards.

Why Trust OYUKIO’s Guarantee?
Every OYUKIO creation is crafted on demand in the Netherlands, using sustainable practices that minimize waste and honor ethical craftsmanship. Our lifetime guarantee, paired with our try-before-you-buy Demo Fitting Models and expert maintenance services, ensures your jewelry remains a radiant reflection of your style and our artistry. For questions about our guarantee, resizing, or defects, contact us—we’re here to make your OYUKIO experience exceptional.